Return Policy

At Explore Biruwa Bagan, we aim to ensure your satisfaction with our products and services.

Eligibility for Returns

• Products must be returned within 24 hours of purchase.
• Items must be unused, in their original packaging, and in sellable condition.
• Live plants and perishable items may have specific return conditions. Please check the product details.

Return Process

1. Contact our customer service team at contact@biruwabagan.com with your order details.
2. Ship the product to the provided return address or arrange a pickup (if available).
3. Once inspected, refunds or exchanges will be processed within 1-2 business days.

Non-Returnable Items

• Customized or special-order items.
• Products damaged due to customer mishandling.

For more details or to initiate a return, contact us at contact@biruwabagan.com We’re here to help!

Note: Return shipping costs may apply unless the product is defective or damaged during delivery.